For over a year, 36-year-old single mother Luz Tillery wasn't getting the monthly food stamp assistance she needed--and was entitled to. Both Luz and her young son struggled. But thanks to concerted advocacy, the error in Luz's monthly food stamp allotment was corrected--and she received an 84% increase.
"For me the red flag was the family size--$200 is the food stamp amount provided to a single individual," says Amanda, "and there are two in this household. Because of what I learned at CSS's Benefits Plus Learning Center trainings, I knew the family should have been receiving $367 per month, not $200. I also learned I could demand a Fair Hearing for my client, to challenge the allotment."
Adds Amanda: "I really feel Benefits Plus helps make us the best in the city at getting clients like Luz connected to the benefits they need. My team all go to the trainings, so everyone is up to speed. We're also constantly referring to the Benefits Plus Manual, which is really user friendly. And the fact that our information is solid builds trust with clients."